“Turnover” refers to the all-encompassing process of preparing a property for the next guest after a guest has checked out. It incorporates all the maintenance and preparation needed for the property to be in pristine condition. This involves cleaning, restocking, and checking the property for any needed repairs. It’s a critical aspect of managing an Airbnb to maintain high guest satisfaction and efficiency.
Key Aspects
- Thorough Cleaning: This involves dusting, vacuuming, mopping, and disinfecting all surfaces, including high-touch areas like light switches and doorknobs.
- Restocking Essentials: Replenishing supplies like toilet paper, soap, shampoo, and kitchen items (e.g., coffee, tea).
- Laundry and Linen Service: Changing bedding & towels, and washing all linens either on-site or off location.
- Property Inspection and Maintenance: Checking appliances & utilities, and ensuring everything works correctly.
- Trash Removal: Taking out all garbage and recycling from previous guests.
- Staging and Organization: Arranging furniture, fluffing pillows, and displaying essentials so the property presents well according to marketing photos.
- Guest Preparation: Setting the thermostat to a comfortable temperature, providing a welcoming atmosphere for arriving guests.
Why is Airbnb turnover important?
- Enhanced Guest Experience: A clean, well-maintained, and well-stocked property leads to happy guests and positive reviews.
- Increased Bookings and Revenue: Positive reviews and satisfied guests can lead to more bookings and a successful business.
- Property Protection: Regular cleaning and inspections help identify and address issues early, preventing major damage and costly repairs.
- Efficiency and Organization: Streamlining the turnover process can save time, stress, and energy.
Guest-Ready
Essentially, it’s everything that needs to be done between bookings to guarantee the property is clean, well-maintained, and guest-ready. It goes beyond a basic cleaning, including a variety of tasks aimed at a positive experience for incoming guests.

